NEMT Academy — From First Idea to First 1,000 Trips

The SS Support Network NEMT Academy is a practical training and implementation program that shows you exactly how to plan, launch and grow a non-emergency medical transportation company, then plug into our call center, dispatch, billing and marketing teams when you are ready to scale.

NEMT Academy instructor guiding transportation business owners at SS Support Network

Why we built the Academy

Founders were spending months watching random videos and buying generic courses while still feeling unsure about compliance, pricing and operations. The NEMT Academy compresses years of experience into a guided path that combines education with real NEMT call center practices.

What’s inside the program

Strategic foundation and business model selection for your market.
Compliance, licensing, insurance and safety policies.
Call center scripts, intake forms and empathy training.
Dispatch workflows, routing and driver management.
Billing, claims, denials and revenue cycle KPIs.
Marketing, ride generation and local SEO for NEMT.
Building a remote CSR, dispatch and back-office team.

Implementation support from our team

You can schedule implementation sessions where we review your documents, pricing strategy and tech stack, and prepare you for real conversations with brokers, case managers and facility administrators.

Next step

Use the contact form to request the latest NEMT Academy syllabus and enrollment dates. Whether you are still validating your idea or running a small fleet, we will recommend the right track.