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Client Case Studies

Real operational outcomes from fleet partnerships. Documented infrastructure deployments with measurable impact on dispatch, billing, and scaling capacity.

Verified Results
Documented Outcomes
Measurable ROI

Infrastructure Performance Across All Engagements

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Avg Cost Reduction
Vs. in-house operations
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Claims Acceptance
First-submission rate
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Avg Deployment
Contract to operations
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Client Retention
Year-over-year

Regional Fleet: From Operational Chaos to Controlled Growth

The Challenge

A 35-vehicle fleet operating across three states was experiencing chronic dispatching errors, billing backlogs exceeding 60 days, and failing broker compliance audits. The owner was personally managing dispatch while trying to grow the fleet.

The Infrastructure Deployed

SS Support Network deployed a 6-person dedicated team covering 24/7 dispatch, medical billing, and credentialing management. Full platform integration with RouteGenie and broker-specific compliance protocols.

The Outcome

Within 90 days: dispatch errors reduced by 87%, billing cycle compressed from 60 days to 14 days, and the fleet grew to 52 vehicles while the owner focused exclusively on fleet acquisition.

87%

Dispatch Error Reduction

14 Days

Billing Cycle (from 60)

49%

Fleet Growth in 90 Days

~$8K

Monthly Cost Savings

Operational Outcomes Across Fleet Types

Startup Fleet

New NEMT Business Launch

Deployed complete dispatch and billing infrastructure for a new 12-vehicle fleet. Achieved broker approval within 30 days and processed first billing cycle within 45 days of launch.

30-day broker approval • 12→18 vehicles in 60 days
Mid-Size Fleet

Billing Recovery Operation

Inherited a $180K billing backlog from a 40-vehicle fleet. Deployed dedicated billing team that recovered 78% of outstanding revenue within 90 days while reducing ongoing denial rates to under 5%.

$140K recovered • 5% denial rate achieved
Multi-State Fleet

24/7 Dispatch Transition

Transitioned a 65-vehicle fleet from fragmented in-house dispatch to structured 24/7 infrastructure. Eliminated overnight coverage gaps and improved on-time pickup rates from 81% to 96%.

96% on-time rate • 24/7 coverage achieved

The Economics of Infrastructure vs. In-House

Across our client base, fleets consistently report 35-45% cost reductions when transitioning from in-house back-office operations to SS Support Network infrastructure.

Eliminate Hiring Costs

No recruiting, training, benefits, or turnover costs for back-office staff.

Accelerate Revenue

Faster billing cycles and reduced denials put more cash in your accounts sooner.

Scale Without Proportional Cost

Grow trip volumes without linear increases in back-office spend.

See What Infrastructure Saves Your Fleet

Our ROI calculator models your specific fleet size, volume, and operational costs to show projected savings.

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