Your privacy matters. This policy explains how SS Support Network LLC collects, uses, and protects your information. Last updated: January 2025.
We collect information you provide directly, such as your name, email address, phone number, and company details when you contact us, request a quote, or use our services. We also collect usage data through cookies and analytics tools to improve our website experience.
For clients using our NEMT operations services, we may process Protected Health Information (PHI) as a Business Associate under HIPAA. All PHI handling is governed by our HIPAA Compliance Program and executed Business Associate Agreements.
We use collected information to: respond to inquiries and service requests, provide and improve our services, process billing and payments, send service-related communications, comply with legal obligations, and protect the security of our systems and users.
We implement industry-standard security measures including encryption, access controls, regular security audits, and employee training. All team members complete HIPAA compliance training and are bound by confidentiality agreements.
We may use third-party services for analytics (Google Analytics), communication tools, and payment processing. These services have their own privacy policies. We do not sell your personal information to third parties.
Our website uses cookies and Google Tag Manager (GTM) to analyze site usage and improve user experience. You can disable cookies through your browser settings, though some site features may be affected.
We retain personal information for as long as necessary to provide services and fulfill legal obligations. Client data is retained per contractual agreements. You may request deletion of your personal data by contacting us.
You have the right to: access your personal data, request corrections, request deletion, opt out of marketing communications, and file a complaint with relevant authorities. To exercise these rights, contact us at privacy@sssupport.net.
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
For privacy-related questions or concerns:
SS Support Network LLC
Vancouver, WA 98662
Email: privacy@sssupport.net
Phone: +1 (657) 777-0006