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Calculate Your Real Savings vs In-House Operations

Enterprise-grade cost modeling for NEMT fleet operators. Compare your current overhead against SS Support's infrastructure model — with real numbers, not estimates.

Real Cost Modeling
Data-Driven Projections
Transparent Logic
Quick Presets:
Current In-House Team

How many agents do you currently employ for each role?

Dispatch Agents0–50
Customer Support Agents0–50
Billing Agents0–50
Credentialing Agents0–50
In-House Cost Settings

Adjust hourly wages and overhead costs to match your current operations.

Dispatch $/hr
Support $/hr
Billing $/hr
Credentialing $/hr
Benefits & Payroll Tax %Applied to wages
%
Manager Overhead/mo
Training & Turnover/mo
Office & Equipment/mo
Software & Tools/mo
HR & Compliance/mo
Operations Settings

Set your coverage model and engagement preference.

Coverage Model
Monthly Volume (optional)Calls/Trips
Bundle Engagement
Toggle on for bundled pricing instead of per-agent
SS Support Model Settings

SS Support hourly rates per role. Adjust to match your quote.

Dispatch $/hr$10–$15
Support $/hr$8–$10
Billing $/hr$15–$20
Credentialing $/hr$8
Multi-Agent Optimization
3–5 agents: 5% off · 6–10: 8% off · 11+: 12% off
In-House Monthly Cost:
For each role: hourly_rate × monthly_hours × agent_count
Then add: wage_subtotal × (benefits_pct / 100) for benefits/taxes
Plus fixed overhead: manager + training + office + software + HR

SS Support Monthly Cost:
For each role: ss_rate × monthly_hours × agent_count
If multi-agent optimization enabled:
  3–5 total agents → 5% reduction
  6–10 total agents → 8% reduction
  11+ total agents → 12% reduction

Break-Even:
Implementation cost ($2,500) ÷ Monthly Savings = months to recoup
Cost Comparison Results
In-House Monthly Total$0
SS Support Monthly Total$0
Monthly Savings
$0
Annual Savings
$0
0% savings
Break-even: Calculate to see
🛡️
Compliance Risk Reduced
📈
Ops Stability Increased
SLA Control Improved
Monthly Cost Comparison
In-House
SS Support
Overhead You Eliminate with SS Support
Want a tailored quote based on your broker contracts?
We'll build a custom operational plan with guaranteed savings. No obligation.
✓ Thank you! Our team will prepare your custom ROI report and reach out within 24 hours.

Why Infrastructure Beats In-House Hiring

Most NEMT fleet owners underestimate the true cost of running back-office operations in-house. When you add up recruiting costs, training investments, benefits and payroll taxes, office space, software licenses, turnover expenses, and management overhead — the numbers grow fast.

SS Support Network's infrastructure model eliminates these hidden costs entirely. You get dedicated, trained teams operating on our systems, under our management, with zero HR liability on your end. The result is 35-45% cost reduction with better coverage, higher compliance, and scalable capacity.

ROI FAQs

NEMT ROI & Cost Savings FAQs

Quick answers to the most common questions. See our complete FAQ →

The calculator uses industry-standard cost benchmarks and our actual client data to generate estimates. While individual results vary based on location, broker mix, and operational complexity, the projections are typically within 10–15% of actual realized savings. For a precise quote based on your specific situation, schedule a strategy call.

The most commonly overlooked costs include benefits and payroll taxes (25–35% of wages), management and supervision time, recruiting and onboarding costs ($3,000–$8,000 per hire), training time (2–6 weeks of reduced productivity), turnover replacement (averaging 30–50% annual turnover in entry-level roles), and software license fees.

Based on our client data, the average break-even period is 2–4 weeks from the start of operations. Direct labor cost savings are immediate, while operational improvements (higher billing recovery, reduced missed trips) compound over the first 2–6 months. View our case studies for real client ROI data.

Yes. Beyond cost savings, outsourced medical billing typically improves claim recovery rates by 15–25% through reduced coding errors, faster submissions, and systematic denial follow-up. Outsourced dispatch increases trip completion rates by 25–40%, directly improving per-trip revenue.

Use the calculator to generate a comprehensive cost comparison, then share the results via the built-in share link or PDF export. The summary includes in-house vs. outsourced costs, monthly and annual savings projections, and break-even timeline — all the data points investors and partners need to evaluate the decision. See all FAQs →