Built from the ground up to serve NEMT fleet operations. Since 2020, we've been engineering the infrastructure that lets fleet owners focus on growth — not back-office overhead.
SS Support Network was founded in 2020 with a clear observation: NEMT fleet owners were drowning in back-office complexity while trying to grow their businesses. Dispatching errors, billing backlogs, credentialing failures, and compliance gaps were costing fleets thousands in lost revenue every month.
We built an infrastructure model that eliminates these operational bottlenecks entirely. Instead of hiring, training, and managing in-house staff, fleet owners plug into a ready-made operations engine — 24/7 dispatch, medical billing, credentialing, call center support, and compliance management — all under one roof.
Fleet owners shouldn't be managing dispatchers, chasing billing denials, or worrying about HIPAA audits. They should be acquiring vehicles, building broker relationships, and scaling operations. We handle everything else.
We don't sell "outsourced services." We deploy structured operations infrastructure with dedicated teams, integrated technology, compliance frameworks, and measurable KPIs — the same systems enterprise fleets use.
We're not a generic BPO. We're a purpose-built NEMT operations company. Every system, every team member, every process is designed around fleet operations.
100% of our operations serve NEMT fleets. We don't split attention across industries — your fleet gets specialist-level expertise in every function.
Your fleet gets assigned team members who learn your operations, your brokers, and your drivers. No shared pools, no rotating agents.
Every engagement comes with KPI tracking, regular reporting, and transparent metrics. We measure what matters and share the results.
Real 24/7 operations — nights, weekends, holidays. No overtime costs for you, no coverage gaps for your patients.
HIPAA certification, broker compliance protocols, Medicaid documentation standards — compliance is built into every process, not bolted on.
From contract signing to live operations in as few as 5 business days. Our onboarding process is engineered for speed without sacrificing quality.
24/7 dispatch coverage with dedicated teams trained on RouteGenie, TripMaster, and all major NEMT platforms. Real-time trip management, driver coordination, and broker communication.
End-to-end billing management from claims submission to collections. Medicaid, Medicare, and broker billing with denial management, appeals processing, and revenue recovery.
Broker application management, credential tracking, license renewal monitoring, and HIPAA compliance documentation. We keep your fleet approved and audit-ready.
HIPAA-compliant inbound and outbound call center operations. Patient scheduling, driver support, broker communications, and complaint management.